This study examines the digital transformation of university “one-stop” student communities in China through the lens of scenario theory and a multi-case research approach. It identifies that while this transformation demonstrates patterns of policy diffusion, digital infrastructure development, and spatial redesign, it is hindered by systemic blockages stemming from data silos, a disconnect between technology and practice, and the inertia of conventional administrative practices. The core issue lies in the insufficient integration of technological logic with educational purposes. Consequently, the paper proposes a pathway toward integrated intelligent governance, involving: (1) a governance shift from traditional student management approaches to scenario adaptation; (2) technology-enhanced integration of value guidance, academic development, and life service scenarios; and (3) a sustainable support system synergizing personnel, data, and institutions. This research moves beyond an instrumental view of digitalization, offering insights for building a student-centered smart education ecosystem.