At present, the academic community has shown interest in the emerging profession of “patient escort”, but there is still a lack of research on the micro-level labor process of these patient escorts. This study employed semi-structured interview methods and conducted interviews with 14 patient escorts to analyze the social role conflicts they encounter during their labor process. The study found that patient escorts face such social role conflicts, and they have adopted flexible practical strategies to cope with them. This research enriches the current empirical studies in the academic community regarding the micro-level labor process and psychological state of patient escorts.